Frequently Asked Questions

We are a specialist trauma mental health service with specific expertise in children and young people and supporting the adults that look after them.

What qualifications and registrations do your therapists hold?

All staff who work for Connect B4 Correct and all the associates hold professional registration, if required, with the appropriate professional body, which is reviewed prior to employment and then annually. All staff who work for Connect B4 Correct and all the associates hold professional registration, if required, with the appropriate professional body, which is reviewed prior to employment and then annually.


What is the cost of your therapy services and do you accept insurance?

At Connect B4 Correct the cost of the therapy service is bespoke and dependent on the package requested.

We are not able to accept insurance as payment.


How do you ensure client confidentiality?

All staff who work for Connect B4 Correct and the associates complete the General Data Protection regulation (GPDR) and adhere to the confidentiality policy of their registration bodies.


What is your policy on missed appointments or cancellations?

If appointments are missed there is a proviso incorporated as to the cost into the contract with the referrer.


How do you assess and monitor the child, young person, or families progress in therapy?

Connect B4 Correct use routine outcome measures to assess the impact for all the interventions provided and encourage child and young people’s participation. 


How do you handle emergency situations?

Connect B4 Correct have an escalation policy for all staff and associates for safeguarding and risk and have the appropriate professional agency contacts for any escalation.


What is the process for accessing therapy services, and are there any waitlists and what is the availability of appointments?

Connect B4 Correct endeavour to respond on time to all enquiries. We recognise the importance of not placing children and young people on waiting lists but also the need to ensure that the context of therapy is set up to for optimum engagement.


What is the process for reporting concerns or complaints about Connect B4 Correct, and how are these addressed?

Connect B4 Correct welcome and encourage any feedback. All concerns and complaints are addressed in line with the Connect B4 Correct complaint policy which is available as a link on the website.

Read our policy


How long does therapy last?

The length of therapy is based on an individual assessment of the child and any therapeutic intervention will be reviewed on a regular basis, incorporating multi-disciplinary network meetings to assess on going input.


ASC - What happens during the assessment

We are currently accepting referrals for Autism assessments for young people who have a background of social care involvement. Once the young person has been referred, the referral will be screened by one of our senior clinicians, and if accepted, we will send our Autism Screening pack to the relevant parties, including school, carers and the young person themselves, as appropriate. This will then be discussed in by our Specialist Multi-Disciplinary Autism Team, which includes Clinical Psychologists, Psychiatrists, Speech and Language Therapists etc. Then, if further assessment is indicated, a member of our specialist team will complete a full developmental history and a semi-structured observational assessment. We will then feedback the results to the referrer, young person and carers, and well as completing a report. We will keep the referrer and team around the child fully updated at every step of the journey, as appropriate.


ASC: What happens after assessment?

At CB4C we believe that the most important part of any diagnostic assessment is what happened afterwards. Following both the full ADHD and Autism assessment, we will feedback to the carers and young person, and complete a detailed diagnostic report, which includes a bespoke action and support plan. This will include recommendations based on the reports and observations made as part of the assessments, and will include strategies on how best to support neurodivergent people. The report may include areas such as supporting with behaviours that challenge, sensory needs, and communication difficulties. Our focus is always to make any strategies or interventions as practicable, useful, and easy to implement as possible.  If required, our experienced clinicians can also work with the young person and wider team to co-produce a more detailed plan to provide a holistic and detailed intervention plan.


ADHD: What happens during assessment?

We are currently accepting referrals for ADHD assessments for young people who have a background of social care involvement, to help them and their team differential between complex developmental trauma and ADHD. Once a referral form has been completed, this will be screened by one of our experienced senior clinicians, and if accepted, we will send our ADHD Screening pack to gather information regarding the difficulties the young person is facing, and their current presentation. We would then discuss this in our specialist Multi-disciplinary team. If the young person meets criteria for a full assessment, a member of our clinical team would conduct a series of interviews with the young person, the person’s carers, and if necessary, additional parties, such as teachers, social workers, etc. We will then feedback the results to the referrer, young person and carers, and well as completing a report. We will keep the referrer and team around the child fully updated at every step of the journey, as appropriate.


ADHD: What happens after assessment?

At CB4C we believe that the most important part of any diagnostic assessment is what happened afterwards. Following both the full ADHD and Autism assessment, we will feedback to the carers and young person, and complete a detailed diagnostic report, which includes a bespoke action and support plan. This will include recommendations based on the reports and observations made as part of the assessments, and will include strategies on how best to support neurodivergent people. The report may include areas such as supporting with behaviours that challenge, sensory needs, and communication difficulties. Our focus is always to make any strategies or interventions as practicable, useful, and easy to implement as possible.  If required, our experienced clinicians can also work with the young person and wider team to co-produce a more detailed plan to provide a holistic and detailed intervention plan.


Mental Health Assessment: outline of what it is and what it involves

The evaluation of the child and young person’s emotional, behavioural, and psychological wellbeing is undertaken through a trauma and attachment lens. It involves gathering information about the child’s developmental history, family history and current functioning, the use of standardised screening alongside formulation and treatment recommendations.


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